ashs7 Privacy Policy: How We Handle Your Information
ashs7 collects only the information needed to run your account, process transactions through payment rails like bKash, Rocket and Bank Transfer, and keep your session secure. What we collect, why we hold it and how you can act on it — it is all set out here, and it applies to every account holder regardless of device or region, subject to your local law and eligible regions.
Account data protected
bKash & Rocket wallet privacy
Your rights, clearly stated
No third-party data selling
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you submit during registration — name, contact address and the payment method you connect to your wallet, whether that is bKash, Rocket or Bank Transfer. We also record transaction references tied to those payment rails so that disputes can be reviewed and your account history stays accurate. Beyond account fields, we collect session data: device type, browser version, pages visited and approximate network region. This helps us deliver a consistent experience whether you are on mobile data or a home Wi-Fi connection. We do not sell this data to third parties, and we do not share it with studios like CQ9, Habanero or PG Soft — those providers receive only what is technically necessary to load game content inside the lobby. Retention periods depend on regulatory requirements in the jurisdictions where access is permitted. Some records — particularly those tied to wallet transactions via bKash or Rocket — may be kept for an extended period to satisfy financial record-keeping obligations. You can request a summary of what we hold by contacting our support route listed on this page. Availability of this service depends on your local law and eligible regions.
bKash transaction references
Rocket wallet records
Bank Transfer history
Session and device logs
Account registration fields
POLICY COVERAGE SCOPE
Where This Policy Applies and What It Covers
This policy covers your relationship with ashs7 directly — the account you hold, the sessions you run and the payment activity you initiate. It does not extend to third-party services you reach through links on our pages, and it does not govern how payment processors handle data on their own infrastructure. Read the scope carefully so you know exactly where our obligations begin and where they end.
Account Access
This policy covers all data collected when you log in, update your profile or change your account password. Records of login attempts and device sessions are held under this policy and are accessible through your account support request.
Wallet Transactions
Payment activity initiated through bKash, Rocket or Bank Transfer falls within this policy. We hold transaction references and status records. The payment processor's own privacy terms govern what happens on their side of the transaction.
Site Content and Cookies
Browsing data collected while you navigate game categories, lobby pages and promotional notices is covered here. We use cookies to maintain your session state and remember display preferences. You can manage cookie acceptance through your browser settings.
Third-Party Services
Game content delivered by studios available in our lobby operates under those studios' own data terms for any telemetry they collect. Links to external sites — payment apps, support channels outside this platform — are not covered by this policy once you leave our domain.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices over the data we hold. The most direct starting point is your account area — open it to see the registration details currently on file, including the contact address and payment method linked to your wallet. If any detail is wrong, you can correct it there or raise a correction request through our support route. Beyond corrections, you can ask us to provide a summary of the data categories we hold against your account. Submit that request via the published support contact on this page, and we will confirm receipt and outline the next steps. Note that certain records — particularly those tied to bKash or Rocket wallet transactions — may not be deletable within the retention window required by applicable financial rules. Whether a full deletion request can be fulfilled depends on your local law and eligible regions. For any question about how a specific data type is handled, the support contact path below is the right route.
Review Your Records
Open your account page to see the profile fields, contact details and payment method currently stored against your account. No separate form is needed for a basic self-review — the information is visible once you are logged in.
Correct Account Details
If your registered contact address or wallet reference is out of date, update it directly in the account settings area or submit a correction request through support. We process corrections as they come in, subject to identity verification.
Raise a Data Question
Questions about what data categories we hold, how long we keep them or which third parties receive any portion of your data can be directed to the support contact listed in the section below. We respond to data questions in writing.
Request Support on Retention
If you want to understand why a specific record is still held after account closure, contact support with your account reference. We will explain the retention basis and, where local law permits, initiate a deletion process.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
Privacy questions deserve a direct answer, not a generic helpdesk loop. The contact routes below are the published channels for policy-related queries — data requests, correction notices, retention questions or anything else in this policy. Use the route that works for your situation, and include your account reference so we can match the request to the right record. Access to support routes depends on your local law and eligible region.
Live Chat Support
Open the chat icon from any page in your account area to reach support directly. Describe your privacy question and include your account reference. The chat route handles both general account questions and specific data requests.
Email Support
Send your data request or privacy question to the support email address published in the help section of your account. Use the subject line 'Privacy Request' and include your registered contact address so we can verify your identity before responding.
Account Help Centre
The help centre inside your account area contains documented answers to common policy questions, including how to download a data summary and how to update wallet details linked to bKash or Rocket. Check there first for quick answers before raising a ticket.
HOW WE PROTECT YOUR DATA
Our Data Handling Commitments on ashs7
Handling your data carefully is not optional — it is how we keep the account relationship working. The four areas below cover the practical ways we approach data security, cookie use, retention and your ability to request changes. None of this is abstract policy language: each point maps to a real process you can verify through your account or through our published support route.
Account Security
Your account credentials and linked wallet details — including any bKash or Rocket reference stored in your profile — are held under access controls that prevent unauthorised reads. We do not display your full payment reference in any page view; only partial details are shown for verification purposes.
Cookie Handling
We use session cookies to keep you logged in and preference cookies to remember your lobby display settings. We do not use cookies to build advertising profiles or share browsing data with ad networks. You can clear or block cookies through your browser, though this may affect login persistence.
Retention and Deletion
Account records are kept for as long as your account is active and for the period required by applicable financial rules after closure. Transaction references tied to Bank Transfer or Rocket payments may be held longer. When a deletion request is eligible, we action it within the timeframe stated in our response to you.
Policy Changes
When this policy is updated, we publish the revised version on this page and note the change date at the top. Continued use of your account after a policy update means you have seen the revised terms. To request a copy of a previous version, contact support with the date you are looking for.
POLICY FAQ
Questions About Your Privacy on ashs7
The answers below cover what we hear most often about account data, wallet privacy and how to act on your rights under this policy. If your question is not here, the support routes in the section above are the right next step.
Does ashs7 share my bKash or Rocket details with anyone?
We do not share your bKash or Rocket wallet reference with third parties for marketing or commercial purposes. Transaction references may be passed to the relevant payment processor strictly to complete the transfer. Game content studios receive no payment data from us.
How do I see what personal data you hold on my account?
Open your account area and check the profile section — the registration fields and linked wallet details are visible there. For a broader data summary covering session logs and transaction references, contact support with your account reference and request a data report.
Can I ask you to delete my account data?
You can submit a deletion request through the support contact route on this page. Some records — particularly wallet transaction references tied to bKash, Rocket or Bank Transfer — may be retained for the period required by applicable financial rules before full deletion is possible. Eligibility depends on local law and your region.
What happens to my data if I close my account?
After account closure, we retain the minimum data required by applicable retention rules. Active session data and preference cookies are cleared. Transaction records remain on file for the retention period stated in our response to your closure request. You can ask for a written confirmation of what is kept and why.
Does this policy cover the games I play inside the lobby?
This policy covers data we collect at the account and session level. Game content from studios available in the lobby may involve telemetry collected by the studio directly under their own terms. We do not control what game content providers record within their own game engine.
How do I correct a wrong detail on my account?
Log in and open the account settings area to update profile fields directly. If the field is locked — for example, the email address used at registration — submit a correction request through support and include proof of the correct detail. We will verify and update it on our side.
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